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Privacy Policy
Who We Are
This Privacy Policy explains how Pamir-Lux collects, uses, stores and protects personal data when you visit our website, create an account, place an order, contact us or use our services.
Website operator:
Pamir-Lux S.À R.L.-S
33 Rue Prince Henri
9047 Ettelbruck
Luxembourg
VAT number: LU36723824
Company registration: B297903
Email: info@pamir-lux.com
Pamir-Lux acts as the data controller for personal data processed through this website and its ecommerce activities.
Data We Collect
Depending on how you use our website and services, Pamir-Lux may collect the following categories of personal data:
• Name and surname
• Email address
• Phone number
• Billing and delivery address
• Customer account information
• Order and transaction details
• Delivery or store pickup information
• Payment status and transaction-related information
• Customer service messages, enquiries and support requests
• Return, refund or complaint information
• B2B application information, where applicable
• Technical information such as IP address, browser type and device information
• Cookie and consent preferences
Where payment is handled by an external payment service provider, payment credentials are processed by that provider according to its own privacy and security terms. Pamir-Lux may receive transaction-related information such as payment status.
Payment Methods
How We Use Personal Data
We use personal data where necessary to operate our ecommerce business and provide our services, including to:
• Create and manage customer accounts
• Process and fulfil orders
• Confirm payments and order status
• Arrange delivery or store pickup
• Communicate with customers about their orders
• Respond to enquiries and customer support requests
• Handle returns, refunds, complaints and product-related issues
• Review B2B enquiries and applications, where applicable
• Maintain the security and proper operation of our website
• Prevent misuse, fraud and other security risks
• Comply with applicable legal, accounting and tax obligations
Your Data Protection Rights
Under the GDPR, you may have the right, where applicable, to:
• Request access to your personal data
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing activities
• Request data portability where applicable
• Withdraw your consent at any time where processing is based on consent
These rights may be subject to conditions and limitations under applicable law. For example, we may need to retain certain information where this is required by law.
To exercise your data protection rights, contact:
info@pamir-lux.com
You also have the right to lodge a complaint with the Commission nationale pour la protection des données (CNPD), Luxembourg's data protection authority.
Lawful Bases for Processing
We process personal data only where we have a valid legal basis under applicable data protection law.
Depending on the processing activity, we may rely on:
• Performance of a contract - for example, to manage customer accounts, process orders, arrange payment, delivery or store pickup, and provide order-related support.
• Legal obligations - for example, where information must be retained or processed for accounting, tax or other legal requirements.
• Legitimate interests - where necessary for the security, administration and proper operation of our website and business, provided that these interests do not override your rights and freedoms.
• Consent - where consent is required, for example for certain non-essential cookies or other processing activities that require consent. Where processing is based on consent, you may withdraw your consent at any time.
Sharing Personal Data
We may share personal data only where necessary with service providers and other parties involved in operating our website and fulfilling our services.
These may include:
• Wix, which provides the website and ecommerce platform
• Payment service providers
• Delivery and logistics providers
• IT and technical service providers
• Professional advisers where necessary
• Public authorities or other organisations where disclosure is required by law
Service providers should only receive the personal data necessary for the services they perform.
We share personal data with service providers only to the extent necessary for the relevant service and in accordance with applicable data protection requirements.
International Data Transfers
Because our website is built and hosted using Wix and may use other service providers, personal data may be processed or stored outside Luxembourg or the European Economic Area.
Where personal data is transferred to a country that does not benefit from an adequacy decision of the European Commission, appropriate safeguards are used where required by applicable data protection law, such as the European Commission's Standard Contractual Clauses.
For more information about the safeguards applicable to international data transfers, you may contact us at info@pamir-lux.com.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected and as required by applicable legal, accounting, tax and regulatory obligations.
The retention period may vary depending on the type of data, the purpose for which it is processed, contractual requirements, the need to resolve disputes or complaints, and applicable legal requirements.
When personal data is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable data protection requirements.
Data Security
We take appropriate technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
When Personal Data Is Required
Certain personal data is necessary to create and manage a customer account, place and process an order, complete payment, arrange delivery or store pickup, and provide requested services.
If required information is not provided, we may be unable to create an account, process or fulfil an order, arrange delivery or pickup, or provide the requested service.
Where information is optional, this will be indicated where appropriate.
Cookies and Similar Technologies
Our website uses cookies and similar technologies that may be necessary for website functionality, security, user preferences and other purposes.
Non-essential cookies are subject to consent where required by applicable law.
For more information about the cookies used on our website and how to manage your preferences, please see our Cookie Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, data processing activities or applicable legal requirements.
The latest version will be published on this page.
Last updated: 8 August 2026
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