B2B Terms
These B2B Terms apply exclusively to customers purchasing products in the course of a trade, business or professional activity, including approved shops, restaurants and other professional buyers using Pamir-Lux services.
They do not apply to customers purchasing mainly for personal or household use. Consumer purchases are subject to the applicable consumer Terms & Conditions.
1. B2B Access
B2B access is subject to approval by Pamir-Lux and is not automatic.
A professional customer may be asked to provide information including company name, business address, company registration details, VAT number where applicable, type of business, contact details and information about the products required.
Complete B2B applications are normally reviewed within approximately 24 hours. Approval is not guaranteed.
The minimum B2B order value is €600.
Pamir-Lux may refuse, suspend or remove B2B access where information is incomplete, inaccurate or outdated, or where the account is misused.
2. Products and Availability
Product availability may change depending on stock, supplier deliveries, seasonal availability and the condition of fresh products.
Fresh, refrigerated, frozen or fragile products may be subject to specific delivery or pickup restrictions depending on the destination.
Product images are provided for presentation purposes. Packaging, labels or product appearance may occasionally change due to manufacturer or supplier updates.
3. Prices, Discounts and VAT
B2B prices, discounts and special commercial conditions are available only to approved professional customers where applicable.
Prices shown to approved B2B customers are generally displayed exclusive of VAT, with a clear indication that tax is not included.
Any applicable VAT or other tax treatment will be determined according to the customer's status, the type of transaction and applicable tax rules.
Pamir-Lux may offer different prices or percentage discounts to individual B2B customers or customer groups depending on the applicable commercial conditions, products and order quantities.
Any change to pricing or discount conditions applies to future orders and does not alter an already confirmed order unless otherwise agreed.
4. Orders, Payment and Cancellation
B2B orders are subject to acceptance and confirmation by Pamir-Lux.
For a new B2B customer, the first two orders must be paid in full before the order is dispatched.
After the first two successfully completed orders, Pamir-Lux may allow payment by invoice. The applicable payment conditions and payment deadline will be stated on each invoice.
An order may be cancelled before preparation has started.
Once preparation of an order has begun, cancellation is not guaranteed and requires the agreement of Pamir-Lux.
Pamir-Lux may refuse or cancel an order in cases including stock unavailability, obvious pricing errors, delivery restrictions, incorrect customer information, payment problems or suspected misuse.
5. Delivery and Pickup
For B2B orders within Luxembourg, orders placed before 15:00 may normally be eligible for same-day delivery, subject to product availability, order size, delivery capacity and confirmation by Pamir-Lux.
Orders placed after 15:00 may be scheduled for the next available delivery period.
For deliveries outside Luxembourg, the order value and applicable shipping charges must be paid before dispatch.
International delivery availability, charges and delivery times depend on the destination, product type, carrier and applicable shipping or customs requirements.
Fresh, refrigerated, frozen or fragile products may be subject to additional delivery restrictions.
Store pickup is also available at: Pamir-Lux S.À R.L.-S, 33 Rue Prince Henri, L-9047 Ettelbruck Luxembourg
6. Returns and Claims
B2B customers are expected to inspect their orders as soon as reasonably possible after delivery or pickup.
Pamir-Lux does not normally accept B2B returns or exchanges simply because the customer has changed their mind.
Any damaged, missing, incorrect, defective or non-conforming product should be reported promptly to Pamir-Lux with sufficient information and, where appropriate, photographs.
Each genuine claim will be reviewed individually according to the circumstances of the order, the product concerned and applicable law.
Where appropriate, Pamir-Lux may offer a replacement, credit or refund depending on the circumstances of the claim.
7. Customer Responsibilities
The B2B customer is responsible for providing accurate business, billing and delivery information.
The customer must ensure that the products ordered are suitable for their professional use, resale, storage conditions or internal needs.
B2B access must not be shared with unauthorized persons.
8. Account Suspension
Pamir Lux may suspend or remove B2B access in case of unpaid orders, abuse of discounts, false business information, repeated cancellations, misuse of the website or behavior that damages the business relationship.
9. Contact
For B2B questions, account approval, special orders or professional conditions, please contact:
Email: info@pamir-lux.com
Website: www.pamir-lux.com
Telephone / WhatsApp: +352 661 162 848
10. Applicable Law
These B2B Terms and the professional relationship between Pamir-Lux and its B2B customers are subject to applicable Luxembourg law.
Any dispute will be handled by the competent courts in accordance with applicable law.
11. Changes to These B2B Terms
Pamir-Lux may update these B2B Terms from time to time to reflect changes to its professional services, commercial conditions or applicable legal requirements.
Changes do not alter already confirmed orders unless agreed between the parties or required by applicable law.
The latest version will be published on this page.
Last updated: 8 August 2026